Terms & Conditions

By using our platform, you agree to be bound by these Terms and Conditions.

Acceptance of the Terms

1. These Terms and Conditions ("the Agreement") govern your use of our online gaming services.
2. By creating an account or placing a bet on our site, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.
3. If you do not agree with these Terms and Conditions, please refrain from using our platform.

Eligibility Requirements

1. You must be at least 18 years old (or the legal age in your jurisdiction) to use our services.
2. Our services are available only to individuals who reside in countries where online gambling is permitted by law.
3. We may request proof of identity and/or residency from you to verify that you meet these eligibility requirements.

Minimum Age Requirements

1. You must be at least 18 years old (or the legal age in your jurisdiction) to use our services.
2. If you are under 25, we will restrict certain types of bets or games as per regulatory guidelines.

Geographic Restrictions

1. Our services may not be available to residents of countries where online gambling is prohibited by law.
2. We reserve the right to restrict access to our platform from specific jurisdictions if required by local laws and regulations.

Account Registration Rules

1. Each account can only have one user.
2. You must provide accurate information when creating an account, including your name, address, and date of birth.
3. You are responsible for keeping your login credentials confidential.

Identity Verification and KYC

1. We may request proof of identity (ID or passport) to verify that you meet our eligibility requirements.
2. If requested, you must provide documentation to support your claim.
3. Your personal details will be kept securely and in compliance with applicable data protection regulations.

Account Accuracy Obligations

1. You are responsible for ensuring the accuracy of the information provided when creating or editing an account.
2. We reserve the right to verify this information at any time.

Account Security Responsibilities

1. You must keep your login credentials confidential.
2. Do not share your password with anyone, including family members and friends.
3. Report lost, stolen, or compromised passwords immediately to our support team.

Login Credentials and Password Protection

1. Choose a strong password that meets the minimum complexity requirements specified on our site.
2. Change your password regularly (at least every 90 days).
3. Do not reuse previous passwords.

Restricted Behaviour and Prohibited Activities

1. We prohibit any behavior or activities that may be considered cheating, manipulation of gameplay, collusion with other players, or tampering with the outcome of a game.
2. Attempting to engage in these prohibited activities will result in account suspension or closure without refund of bets made while such activity was taking place.

Multi-Accounting and Fraud Prevention

1. Having multiple accounts is considered fraudulent behavior and may lead to penalties, including but not limited to:
   • Account lockout
   • Immediat loss of any and all funds within the locked account(s)
   • Permanent or temporary suspension of your right to access our services.
2. Do not share passwords with others.

Bonus and Promotion Rules

1. Our bonuses and promotions are subject to specific terms and conditions that may differ from these general Terms & Conditions.
2. Bonus abuse (including but not limited to playing prohibited games, betting on all outcomes equally or in a predetermined pattern) will result in cancellation of bonus entitlements.

Wagering and Gameplay Conditions

1. Bet amounts must be reasonable and within your means.
2. Do not place bets that may cause significant financial harm if lost.
3. Respect the outcome of every game and avoid protesting or disputing outcomes unfairly.

Bonus Abuse Prevention

1. We reserve the right to investigate any activity we consider suspicious for bonus abuse purposes.
2. If found guilty, you will lose all bonuses associated with this account as well as potential further penalties including suspension.

Deposits and Withdrawals

1. All deposits must be made using a payment method accepted by our platform.
2. We reserve the right to change any of these deposit or withdrawal options at any time without prior notification.

Verification Before Withdrawal Requests

1. To ensure regulatory compliance, we may request additional information from you for identification and age verification purposes before processing withdrawals.
2. If this documentation is not provided within 14 days, your request will be cancelled automatically and re-submitted with further delays possible pending new supporting information submission.

Processing and Review Procedures

1. Withdrawal requests are subject to review by our payment department to ensure compliance with applicable regulations as well as security protocols in place for money laundering prevention.
2. If we suspect any illicit activity, including but not limited to:
   • Money laundering
   • Collusion or match-fixing
   • Inappropriate exploitation of vulnerabilities in the system,we may flag your request for further investigation before processing it.

Responsible Gambling Expectations

1. We encourage all users to gamble responsibly and within their means.
2. Set limits on your deposits, losses, or gaming sessions as per our responsible gambling tools available on site (deposit limits).
3. If you experience problems related to gambling, please contact support for guidance towards resources like:
   • ProblemGaming.org
   • National Help Organizations (where applicable)

Self-Exclusion and Account Restrictions

1. You have the right to voluntarily restrict your access to our platform at any time through self-exclusion procedures implemented on-site.
2. If requested, we will suspend or close your account as per regulatory guidelines.

Game Fairness and RNG Systems

1. We ensure that all games offered by our platform are fair using Random Number Generator (RNG) systems certified by independent third parties like eCOGRA and iTech Labs.
2. Our use of RNGs guarantees randomness and unpredictability in game outcomes, which are audited regularly to maintain integrity.

Technical Interruptions or Voided Gameplay

1. Although we strive for continuous availability, unforeseen events may occur such as technical issues or scheduled maintenance.
2. If a game is void due to unforeseen circumstances outside of our control (e.g., power outages), bets placed will not be returned and you must re-place them after the problem has been resolved.

Suspension or Closure of Accounts

1. We reserve the right, in our sole discretion, to suspend or close any account with immediate effect due to various reasons including but limited to:
   • Inactive accounts
   • Fraudulent behavior (multiple accounts found etc.)
   • Irrelevant gaming sessions and excessive bonuses claimed.
2. Before suspending your access temporarily, we will notify you via email along the way.

Intellectual Property and Platform Ownership

1. Our platform is owned by Wildzy Casino N.V.
2. All content, including but not limited to text, images, and software used on this website are exclusive property of the company unless otherwise stated (third-party providers like NetEnt).

Limitation of Liability

1. In no event shall we be liable for any damages arising from your use of our services or platform.

Modification of Terms

1. We reserve the right to modify these terms at any time without notice, effective as soon as posted on this page.
2. The changes may affect existing promotions and policies in effect prior to posting them online here so please check frequently if you plan on participating further beyond basic access usage scenarios alone.

Contact or Support Guidance

1. Please contact our support team for assistance with any issues related to the platform, bets, account management etc.
2. They are available 24/7 via live chat and e-mail addresses provided at the bottom of every page accessible within Wildzy Casino’s environment.